10 Qualities of a Certified Medical Assistant

Are you considering an exciting new career as a Medical Assistant?  If you answered “yes,” you’ve chosen a field and a profession that can be both challenging and rewarding!  Are you wondering what it takes to become a great Medical Assistant?  Obviously, you want to receive the comprehensive training you need to be successful in the workplace, but you should also possess some of the qualities that Medical Assistants need in order to be successful.  Below we’ve captured a list of 10 qualities one should possess that can be helpful in their success as a Medical Assistant.

10 Qualities of a Certified Medical Assistant

Here are 10 qualities a Certified Medical Assistants should possess:

1. Communication Skills

Medical Assistants work on the front lines in Doctors’ Offices, Clinics, and other Healthcare facilities.  In addition, they are often one of the first points of contact for a patient, so it’s important that they have strong communication skills.  Medical Assistants also need to have strong communication skills in order to obtain an accurate patient medical history and provide patients with necessary info regarding their treatment/plan of care after seeing the Doctor.  In addition to interactions with patients, Medical Assistants may also interact with other healthcare professionals (Doctors, Nurses, Medical Receptionists, Office Managers, Billers, Coders, Insurance Companies, Pharmacy Staff, etc.) so strong communication skills with these professionals is equally important as well.

2. Empathy

Let’s face it, when any of us are sick it not only takes a toll on us physically, but it can also take a toll on us mentally and emotionally as well.  It’s not uncommon for patients to feel a range of emotions when they are sick and as a result, a Medical Assistant should possess empathy in an effort to relate to and connect with their patients.

3. Courtesy

Along with empathy, it’s important for Medical Assistants to be courteous with their patients.  Healthcare facilities (and providers) and placing a greater emphasis on service and patient satisfaction nowadays and it’s important that all healthcare workers interact with their patients in a courteous, professional manner.

4. Stress Management

A medical office can be a busy place!  As a result, it’s not uncommon for a Medical Assistant to have to multi-task or work at a fast pace to keep up with the needs of their work environment.  We’ve also discussed the importance of good communication with patients who may not be feeling well, which may also add an element of stress that Medical Assistants should be prepared to handle, if needed.

5. Technical Skills

Medical Assistants are often tasked with performing procedures throughout the Medical office, which may include (but are not limited to) taking and recording vital signs, drawing blood, and giving injections.  As a result, it’s very important that Medical Assistants have sound technical skills on the procedures they will be performing as part of their normal duties.  This is part of the reason why a hands-on training program (like the one offered at Dorsey Schools) is so important when pursuing a career as a Medical Assistant.

6. Attention to Detail

Medical Assistants will often obtain health information from patients and log it in their charts/health records.  As a result, it’s important that Medical Assistants have good attention to detail in asking the right questions, logging the information, and ensuring the information they log is complete and accurate.

7. Analytical

Hand-in-hand with attention to detail, it’s also helpful when Medical Assistants have good analytical skills.  Working in a healthcare setting often requires professionals to “think on their feet” and Medical Assistants are no different!

8. Stamina

In some instances, Medical Assistants may be required to be on the feet for extended periods of time.  As a result, Medical Assistants should have good stamina and be able to stand for extended periods of time.

9. Integrity

Healthcare professionals (including Medical Assistants) work with patients’ personal information and health information on a daily basis.  In addition, these professionals are bound by HIPAA to protect the privacy of patients.  As a result, it’s imperative that Medical Assistants not only have sound judgment, but also operate with the highest levels of integrity.

10. Dependability

Medical Assistants play an important role in the operation of a Healthcare facility.  It’s not uncommon for a Medical Assistant to wear multiple hats and because of that, Doctors can rely heavily on the great Medical Assistant(s) they have on staff.

The above qualities are not an all-inclusive list of what makes a Medical Assistant great at their job, rather, they are meant to be a quick list of desirable qualities for Medical Assistants.  If you’re lacking in any of the qualities above, it does not mean that you won’t be a good Medical Assistant.  Instead, you may want to focus on those specific skills as part of your career training program prior to obtaining a position in the healthcare field as a Medical Assistant.

The Medical Assistant Program at Dorsey Schools

The Medical Assistant program at Dorsey Schools offers students training in both clinical and administrative areas in preparation for a national certification examination.  Training in the Medical Assistant program includes first aid, CPR, taking vital signs, administration of medication, pharmacology, phlebotomy, patient education, electronic health records, document processing, medical insurance processing, and medical office administration.  In addition, the Medical Assistant training program offers an externship during the final module of training which will allow students to apply the knowledge and skills they have learned throughout their program in an actual occupational setting.  The Medical Assistant program at Dorsey Schools is designed to be completed in just one year!

If you’re ready to learn more about training to become a Medical Assistant, give Dorsey Schools a call at 888-422-1188 or you can request info online.

Medical Assistant Program – Gainful Employment Disclosures

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